Thank you for shopping with AIXX LLC. We are committed to ensuring you are satisfied with your purchase. If you are dissatisfied with your order, please refer to the following refund policy:
- Refund Request Timeframe
Customers can request a refund within 30 days of receiving the product. Refund requests received after this time will not be accepted. - Refund Requirements
Products must be unused and in their original packaging with all labels attached.
If you are requesting a refund due to product quality issues, damage, or incorrect shipment, please contact us as soon as possible and we will provide a return shipping label. - Refund Request Process
Please contact our customer support team via email at customersupport@aixxllc.com with your order number and the specific reason for your refund.
We will review your request and, if we confirm your eligibility, will send you a refund confirmation email. - Refund Processing Time
Once we receive the returned product, your refund will typically be processed within 5-10 business days. Refunds will be processed through the original payment method, but additional processing time may be required depending on your bank or payment method. - Shipping Costs
Shipping costs are generally not refundable unless the refund is due to product quality issues or incorrect shipment. If you return an item for these reasons, we will cover the shipping costs. - Special Circumstances
Some circumstances may not qualify for a refund, including but not limited to:
Opened or used products.
Promotional or special offers.
Personalized products.
- Customer Support
If you have any questions about your refund or need further assistance, please feel free to contact our customer support team at customersupport@aixxllc.com. We are happy to assist you.
Thank you for your trust and support of AIXX LLC. We look forward to seeing you again!