- How do I place an order?
You can browse our products by visiting our website (aixxllc.com). Once you select the items you like, add them to your cart, and then follow the prompts to complete the checkout process. - Can I change or cancel my order?
Once your order is confirmed, our system will process your order as quickly as possible. Before your order is processed, please contact Customer Support (customersupport@aixxllc.com) and we will do our best to accommodate your request. - What payment methods are available?
We accept a variety of payment methods, including credit cards, debit cards, and other electronic payment methods. Available options will be listed on the checkout page. - When will my order ship?
Orders are typically processed and shipped within 2-3 business days of order confirmation. Specific shipping times may vary depending on order volume and product availability. - How do I track my order?
Once your order is shipped, you will receive an email with a tracking link and relevant information. You can use this link to track the status of your package. - How do I request a return or exchange?
If you are not satisfied with your purchase, please contact customer support (customersupport@aixxllc.com) within 30 days of receiving the product. Please ensure the product is unused and in its original packaging. - What should I do if my order is damaged or incorrect?
If you receive a damaged or incorrect order, please contact our customer support via email within 24 hours of receipt and we will assist you in resolving the issue. - Do your products have an expiration date?
Our scented candles are designed to last a long time under normal use. The expiration date is indicated on the product packaging. - How can I get the latest promotions and offers?
You can subscribe to our email newsletter to receive the latest product information, promotions, and special offers. You can also follow us on social media.
If you have any further questions, please feel free to contact us. We are happy to assist you!